SHIPPING & RETURNS
SHIPPING POLICY
Last Updated: [01/09/2024]
Welcome to Daka Taxidermy Novelties
At Daka Taxidermy Novelties, we understand that receiving your order in perfect condition and in a timely manner is crucial. Our Shipping and Returns Policy is designed to provide you with important information regarding the shipping of our products and the process for returns. Please read this policy carefully before making a purchase from our website.
Our unique taxidermy creations are shipped with utmost care and efficiency. The shipping process begins immediately after an order is confirmed and includes thorough packaging to ensure the safety and integrity of your novelty items.
**Domestic Shipping**
- Processing Time: Orders are typically processed within 2-3 business days. Please note that processing times may vary during peak seasons.
-Packaging: All items are carefully packaged to prevent damage during transit. We use eco-friendly materials whenever possible, staying true to our commitment to sustainability.
- Shipping Methods: We offer various shipping options, and the available methods will be displayed at checkout. Shipping costs are calculated based on the selected shipping method and the destination.
-Carriers: We use trusted carriers like UPS, FedEx, and USPS to handle our shipments.
-Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping destination.
-*For orders above a certain value, we may offer free standard shipping as a courtesy to our customers.*
- Delivery Time: Depending on the destination, delivery within the contiguous United States can take between 3-7 business days.
**Tracking Your Order**
- Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status.
**Damaged or Lost Shipments**
- In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work diligently to resolve the issue, which may include replacing the item or processing a refund.
**Customer Service**
- For any shipping-related inquiries, our customer service team is available to assist you. Please contact us through the 'Contact' section on our website.
RETURN & EXCHANGE POLICY
Last Updated: [01/09/2024]
At Daka Taxidermy Novelties, customer satisfaction is our top priority. We take great pride in the quality of our products, and we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we have established the following return policy to ensure a smooth and hassle-free experience.
**Return Eligibility**
-Returns Process: If you are not completely satisfied with your purchase, please contact our customer service team at 215-208-1423 within 30 days of receiving your order to request a return authorization (RA) number.
-Case-by-Case Basis: *Returns are considered on a case-by-case basis.* We will work with you to understand the nature of the return and provide guidance on the appropriate course of action.
-Return Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
**Non-Returnable Items**
The following items are non-returnable:
1. Customized or personalized products, as they are specially crafted to your specifications.
2. Items that have been damaged or used by the customer.
3. Clearance or sale items, as they are sold in as-is condition.
**Return Process**
-Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
*How-To Return Product (step by step)*
1. Clearly mark the RA number on the outside of the package you are returning.
2. Include a copy of your original order receipt inside the package.
3. Ship the return to:
Daka Taxidermy Novelties
4 Malones Road
Ashland, PA 17921
*We recommend using a trackable shipping service to ensure your return is received by us.*
**Refunds**
-Refunds: Will be processed once the returned items are received and inspected.
-*If your return is approved*, your refund will be processed. Please allow 7 business days for the refund to be credited to your original payment method.
-*We will notify you of the approval or rejection of your refund.*
-*Shipping costs (if applicable) are non-refundable.*
**Exchanges**
If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item on our website.
**Damaged or Defective Items**
-Damages per Delivery: If your order arrives damaged, please contact our customer service team at 215-208-1423 immediately. We may request photos of the damaged items and packaging to assess the situation. Damages will be addressed on a per-delivery basis.
Thank you for choosing Daka Taxidermy Novelties.
Sincerely,
Michael Daka
Owner
**Questions or Assistance**
If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team at 215-208-1423. We are here to help and ensure that your experience with Daka Taxidermy Novelties is a positive one.
Please note that this return policy is subject to change, and any updates will be posted on our website. We appreciate your trust in us as your taxidermy novelties provider and look forward to serving you.
Daka Taxidermy Novelties
Tyson's Digital Marketing